FAQs

 

Feel free to email us at hello@plumpennyboutique.com if you have further questions or didn't see your question answered here!

Q: Are we allowed to shop in-store due to COVID-19?

A: Yes! We are still OPEN during our normal business hours and delighted to serve you the best way possible during these unprecedented times. Our store associates will be wearing masks and hand sanitizer will be available.

Feel free to shop with us online where you can choose curbside pick-up or shipping. Shipping is free on domestic orders of $50+.

Q: What are your store hours?

We are open and ready to serve our customers during the following times:

Monday, Tuesday, Thursday: 11am-3pm

Saturday: 10am-2pm

 Our online store is open 24/7!

Q: If I live in Orange County, CA can I just pick up my order from your store instead of having to pay for shipping?

A: Yes, absolutely! Just select Store Pickup during checkout and pick up during our regular store hours. Please feel free to come inside to pick up and shop or grab your order and go!

Q: Can I return or exchange an item I ordered in-store or online?

We accept returns! Unfortunately, due to our frequently changing inventory we rarely can exchange items. All returns are accepted within 14 days of delivery. We will use the delivery date from the USPS tracking link provided at the time of shipment. If you need to return an item, please note-- return shipping fees are the responsibility of the customer.

To initiate a return, please email hello@plumpennyboutique.com, or come in to the boutique.

 Then kindly, mail your return to: "ATTN: PPB RETURNS, 20113 Umbria Way, Yorba Linda, CA 92886" Please include a note inside of your return with your name and order number. 

Please note, all items must be returned to us in the condition they were received. Items must be returned unworn, unwashed and odor free with tags attached. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. 

Please allow 5 business days for us to process your return. When your return is complete, we will email you a confirmation that your refund has been issued to the original card that was used for the purchase.

Since our inventory is always changing, we can no longer offer exchanges. But, feel free to place another order for the item(s) in your size(s) should your item still be available.

We reserve the right to refuse a return if the above mentioned conditions are not met. 

Q: Do you provide gift wrapping?

Gift wrapping is our love language! Never hesitate to ask us! Gift wrapping is free at our brick and mortar location! 

 

Q: How quickly do you respond to a customer service question?

We will respond to your questions within 24 hours and typically much faster!

Q: I saw something on Instagram, but I can’t find it on your site. What do I do?

If you can’t find the item on the website, the item is sold out and has been taken down from the website. Please feel free to reach out to us at hello@plumpennyboutique.com and we can let you know if that item will become available again. We can even keep your info on file and contact you if it does!

 

Q: How can I get my photo featured on the Plum Penny Boutique Instagram page?

We love seeing how you rock your PPB items! It makes our day! Tag your photos with #plumpennystyle and #iheartppb for a chance to be featured. 

Q: Can any items not be returned?

The following items are FINAL sale and cannot be returned:

Sale items

Items purchased with a discount/promotional code

Jewelry

Swimwear

Hats

Sunglasses

Hair Accessories

Bodysuits

Bralettes/ Intimates/ Lingerie 

Questions about any of the above? You can email hello@plumpennyboutique.com